How can we help?

Intake

Whether you are looking to begin services, submit a referral, or learn more about our diagnostic and ABA therapy programs, our team is here to guide you through the process. We can assist with verifying eligibility, collecting required documentation, scheduling initial consultations, and answering questions about next steps. If you are interested in starting services or referring a patient, please reach out to our Intake department using the contact information below.

Intake Phone: 704-572-3810

Main Phone: 704-703-8588

Email: [email protected]

Fax: (704) 919-5548

Authorization

Our Authorization team works directly with Medicaid and all its payors to obtain approvals necessary for services to begin and continue. This team manages authorization requests, renewals, and documentation required by payers to ensure families experience a smooth and uninterrupted care process. If you are a provider, referral partner, or insurance representative with questions related to authorizations, please contact the Authorization department below.

Main Phone: 704-703-8588 Option 5

Email: [email protected]

Ethics and Compliance

Ethics and compliance are our utmost priorities. We do not tolerate retaliation or retribution against anyone who raises an issue or concern in good faith. Reporting “in good faith” means that you are sincere in your attempt to provide honest and accurate information, even if the concern you raised is later found to be inaccurate. Compliance concerns may be reported directly through our Compliance Hotline.

Compliance Hotline: 833-333-3685